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Temenos announces availability of Infinity Digital for Salesforce

Temenos announces availability of Infinity Digital for Salesforce

Temenos AG, a banking software firm, has reportedly announced the accessibility of Infinity Digital for Salesforce that unifies the worlds of assisted channels, CRMs, and digital channels onto one platform.

This solution combines Salesforce Financial Services Cloud with the digital banking platform of Temenos, giving teams facing customers in banks a comprehensive view of their customers surfacing transactional banking data as well as customer engagement across all transactional systems and channels.

Infinity Digital for Salesforce provides banks synchronization between the core banking systems of the bank and the Salesforce Financial Services Cloud. It assists banks to attain service streamlining and higher efficiency, the processes of origination and onboarding with greater customer experience and better personalization.

The banking sector has witnessed fundamental changes in recent years. Business models are drastically reshaped as customers demand higher service personalization irrespective of their chosen interaction method. Banks need customer behavior visibility and transactional footprint across touchpoints in an omnichannel method and a constant approach to providing high-impact journeys of consumers.

Infinity Digital for Salesforce allows banks to better serve consumers with highly personalized offers made possible through complete, relevant, and accurate insight at every interaction.

Banks can now include assisted and digital channels with their transactional system and create a single platform across sales, marketing, origination, and servicing functions to provide client-facing teams-from contact and branch center staff to chat operators and relationship managers- a truly actionable, complete view of customer interactions.

The solution offered by Infinity Digital for Salesforce offers a comprehensive view improved with real-time latest transactions and current balances along with other consumer interactions, giving teams facing clients a fully involved and holistic view of product portfolio and customer activities.

For the record, Temenos is a leading banking software firm. More than 3,000 banks across the world, including 41 of the top 50, are dependent on Temenos to process client interactions as well as daily transactions of over 1.2 billion banking customers.

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Sunil Jha

Sunil Jha has been a part of the content industry for close to two years. Having previously worked as a voice over artist and sportswriter, he now focuses on writing articles for, across a slew of topics, ranging from technology to trade and finance. With a business-oriented educational background, Sunil brings forth the expertise of deep-dive research and a strategic approach in his write ups.